Calibri

Calibri Terms & Conditions

Quilqy Inc. d/b/a Calibri 2093 Philadelphia Pike #7144, Claymont, DE 19703

Last updated: 5 August 2026

1. Acceptance of these Terms

These Terms & Conditions ("Terms") govern your access to and use of the Calibri service, website, and any related products or deliverables (collectively, the "Service") provided by Quilqy Inc., a Delaware corporation doing business as Calibri ("Calibri", "we", "us", or "our"). By checking "I agree to the Terms & Conditions" at checkout, signing an order form, or otherwise accessing or using the Service, you ("Client" or "you") agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity.

If you do not agree to these Terms, do not use the Service.

2. The Service

Calibri provides AI-powered email deliverability services for outbound sales and marketing teams. Depending on the plan you are on and the features you enable, the Service may:

  • connect to your mailboxes and read message headers, metadata, and content to derive deliverability signals;
  • send inbox-placement probe messages from your mailboxes and sending domains, and apply or remove labels on those probe messages in mailboxes acting as test seeds;
  • create, update, or delete mailbox users in your Google Workspace or Microsoft 365 tenant, and update mailbox signatures and profile photos;
  • write DNS records at your DNS provider and update settings in your outbound sending tool, such as enabling a custom tracking domain;
  • generate scores, recommendations, and reports, and deliver them to you by email and to messaging channels you connect.

The Service performs these actions only on accounts you have connected and only for features you have enabled. You may disable a feature or revoke a connection at any time.

Inbox-placement testing uses a partly reciprocal panel: mailboxes belonging to Calibri customers, which may include your own, can be enrolled as test seeds and receive probe messages from other customers' sending domains. What is and is not shared in that arrangement, and how to exclude your mailboxes from it, is set out in our Data Processing Addendum.

The specific features available to you are defined by the plan, configuration, and add-ons you select at checkout (the "Scope"). We may improve, update, or modify the Service over time. We will give you reasonable advance notice of any change that would materially and adversely affect your use of the Service.

3. Account Registration

To access certain features of the Service, you may need to create an account. You agree to provide accurate, current, and complete information and to keep that information up to date. You are responsible for all activity that occurs under your account and for keeping your login credentials confidential. Notify us promptly at oleg@funnelbakers.com if you suspect unauthorized access.

4. Fees and Payment

4.1 Subscription Plans

Access to the Service is sold as a recurring subscription on the plan you select at checkout. Plan prices, billing frequency, and included limits are those shown on our pricing page or order form at the time you subscribe.

We may offer free plans and free trials. These are provided as-is, carry no service commitment, and may be modified, limited, or discontinued at any time. If a trial converts to a paid plan, we will tell you the price and the start date before the first charge.

4.2 Automatic Renewal and Cancellation

Your subscription renews automatically. Unless you cancel before the end of the current billing period, your plan renews for a further period of the same length, and the then-current fee for your plan is charged automatically to your payment method through Stripe. On a monthly plan that means a charge every month; on an annual plan, every year.

You can cancel at any time from inside the Service, on your plan page. Cancellation takes effect at the end of the billing period you have already paid for. You keep access until then and you are not charged again. No notice period applies to subscription plans.

4.3 Price Changes

We may change our prices. For an existing subscription we will give you at least thirty (30) days' notice by email before a change takes effect, and it will apply from your next renewal. If you do not accept the new price, you may cancel before that renewal under Section 4.2.

4.4 Setup Fees (Managed Engagements Only)

Where your engagement includes managed or done-for-you services under a separate order form, a one-time setup fee may apply, due in full at the time of purchase. Setup fees do not apply to self-serve subscription plans.

4.5 Billing Entity

All charges will appear on your statement as Quilqy Inc.

4.6 Payment Processing

Payments are processed by Stripe, Inc. We do not store full payment card data. Your use of Stripe is subject to Stripe's own terms of service.

4.7 Payment Method Changes

You are responsible for keeping a valid payment method on file. You can update it at any time through the billing portal in the Service.

4.8 Failed Payments

If a charge fails, we may retry it. If payment in full is not received within fifteen (15) days of the due date, we may suspend or terminate the Service and delete associated data without further notice.

4.9 Taxes

You are responsible for all sales, use, withholding, VAT, and similar taxes associated with your purchase, except for taxes based on our net income. Where we are required to collect such taxes, they will be added to your invoice.

5. Cancellation and Refunds

5.1 Subscription Plans

You may cancel a subscription plan at any time from your plan page inside the Service. Cancellation takes effect at the end of the billing period you have already paid for, and you keep access until then.

Fees already paid are non-refundable, including for any unused part of a billing period. We do not issue partial or pro-rata refunds when you cancel mid-period, downgrade, or simply stop using the Service.

5.2 Setup Fees and Managed Engagements

Setup fees are non-refundable. Work begins immediately on payment, and no refund will be issued regardless of stage of completion.

Where your engagement includes a monthly retainer under a separate order form, the engagement is month-to-month with no long-term commitment. To cancel a retainer you must give written notice at least fourteen (14) days before the end of your current service period, by email to oleg@funnelbakers.com.

  • If your service started on the 1st of a month, the service period runs through the last day of that month.
  • If your service started on the 15th, the service period runs through the 14th of the following month.

This notice period applies only to managed engagements. It does not apply to self-serve subscription plans, which cancel as set out in Section 5.1.

5.3 No Refunds for Work Performed

No refunds will be issued for services already rendered unless expressly authorized by Calibri.

5.4 Exceptions

Nothing in this section limits any refund or cancellation right you have that cannot be waived under the law that applies to you.

6. Scope, Deliverables, and Performance

6.1 Scope

Deliverables are defined by the service blocks selected at checkout and any related order form.

6.2 Professional Standards

We will perform the Service in a professional manner consistent with recognized industry standards and in compliance with applicable law.

6.3 No Guaranteed Outcomes

Outbound and revenue-operations work depends on factors outside our control, including your offer, market conditions, prospect behavior, deliverability environments, and third-party platforms. We do not guarantee specific results, including reply rates, meetings booked, leads generated, pipeline created, or revenue earned.

7. Your Content and Responsibilities

7.1 Your Content

You retain ownership of any data, lists, copy, brand materials, credentials, and other materials you provide to us in connection with the Service ("Your Content"). You grant Calibri a worldwide, non-exclusive, royalty-free license to use, host, store, reproduce, transmit, display, and process Your Content solely as necessary to provide the Service.

7.2 Your Warranties

You represent and warrant that:

  • You have all rights and permissions necessary to provide Your Content to us;
  • Your Content and your use of the Service comply with applicable laws, including anti-spam laws (e.g., CAN-SPAM, CASL, GDPR's ePrivacy provisions, and applicable state laws), data protection laws, and the terms of any third-party platforms you connect to the Service;
  • Any prospect or contact data you provide was collected lawfully and may lawfully be processed for the purposes of the Service;
  • You are authorized to connect each mailbox, domain, DNS provider account, and third-party tool you connect to the Service, and to permit Calibri to perform the actions described in Section 2 on them, including sending messages from your mailboxes and making the configuration changes you enable.

7.3 Acceptable Use

You agree not to use the Service to:

  • Send unlawful, deceptive, harassing, defamatory, or otherwise objectionable communications;
  • Send communications related to industries or content categories prohibited by our partners or mailbox providers;
  • Reverse engineer, resell, sublicense, or redistribute the Service or our internal tools;
  • Interfere with or circumvent the security or integrity of the Service.

We may, in our sole discretion, refuse or terminate Service for any campaign, list, or use we deem to violate this section.

8. Intellectual Property

8.1 Our IP

All templates, workflows, automations, prompts, playbooks, code, methodologies, and internal systems developed or used by Calibri are and remain the property of Calibri (or Quilqy Inc.). Nothing in these Terms transfers ownership of our intellectual property to you.

8.2 Deliverables Provided to You

Specific deliverables created for you during the engagement (e.g., sequences, lists, copy customized to your business) are licensed to you for your internal use. You may not resell, redistribute, or repurpose them outside your business without our written consent.

8.3 Feedback

Any feedback, suggestions, or ideas you provide about the Service may be used by us without restriction or compensation.

8.4 Reuse of Methodologies

We retain the right to reuse our general methodologies, frameworks, and non-proprietary processes across other engagements.

9. Confidentiality

Each party agrees to keep confidential any non-public information shared by the other during the engagement, including prospect lists, campaign copy, internal processes, pricing, and business strategies. Confidential information may be disclosed only as required by law, and only after, where lawful, giving the other party notice and an opportunity to object.

10. Privacy and Data Protection

Our handling of personal data is governed by our Privacy Policy and, where applicable, our Data Processing Addendum. If you process personal data of EU/UK or California residents through the Service, the Data Processing Addendum applies and is incorporated by reference into these Terms.

11. Warranties and Disclaimers

EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT IT WILL MEET ANY PARTICULAR PERFORMANCE OR REVENUE OUTCOME.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL CALIBRI OR QUILQY INC. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply regardless of the form of action and are essential elements of the bargain between the parties.

13. Indemnification

You agree to defend, indemnify, and hold harmless Calibri, Quilqy Inc., and their respective officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from or related to:

  • your use of the Service;
  • Your Content;
  • your violation of these Terms;
  • your violation of any applicable law or any third-party right (including intellectual-property, privacy, and anti-spam laws).

14. Term and Termination

These Terms remain in effect for as long as you use the Service. We may suspend or terminate your access to the Service at any time for material breach of these Terms or for non-payment. You may stop using the Service at any time, subject to Section 5.

Upon termination:

  • Your right to use the Service ends immediately;
  • We may delete your data in accordance with our standard retention policy and our Privacy Policy;
  • Sections that by their nature should survive termination will survive (including Sections 7.2, 8, 9, 11, 12, 13, 17, and 18).

15. Modifications to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting an updated version with a new "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

16. Client References

With your prior approval (which may be given by email), we may reference you as a customer in marketing materials, case studies, or on our website.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute not subject to arbitration.

For any individual dispute involving an amount in controversy below US $10,000, the parties agree to resolve the dispute through binding arbitration conducted in Delaware under the rules of the American Arbitration Association.

Any claim arising out of or related to these Terms must be brought within one (1) year of the date the claim arose.

18. General

Independent Contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

Force Majeure. Neither party is liable for any delay or failure to perform due to causes beyond its reasonable control.

Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.

No Waiver. Failure to enforce any provision of these Terms is not a waiver of that provision.

Entire Agreement. These Terms, together with our Privacy Policy, the Data Processing Addendum (where applicable), and any order form, constitute the entire agreement between the parties and supersede all prior discussions or agreements.

19. Contact

Quilqy Inc. d/b/a Calibri 2093 Philadelphia Pike #7144, Claymont, DE 19703 Email: oleg@funnelbakers.com